Q0299
Paragraf (Reading)Diyalog ve Durum Tamamlama (Dialogue & Situation Completion)Zor
You book a hotel room online and pay in advance. When you check your bank statement later, you realise you were charged twice for the same booking. So you call the hotel and politely say:
AYour staff double-charged me, and honestly, put yourself in my position, can you imagine how frustrating that is?
BI believe there's been a billing error on my reservation. Would it be possible to correct it and issue a refund?Doğru cevap
CI've just noticed I was charged twice by mistake. Have you ever considered retraining your billing staff?
DI've got a lot going on right now, and now I have to deal with this too. Can you just send the refund through your front desk?
EI don't remember who processed my booking, but someone clearly made an error. Can you check what happened?
Neden?
Soruda 'politely' denildiği için şikâyet nazik bir dille kurulmalıdır; doğru seçenek sorunu tarafsız biçimde ('a billing error') adlandırır ve düzeltmeyi rica olarak ister. 'Have you ever considered retraining your billing staff?' iğneleyicidir, 'Your staff double-charged me' ise suçlayıcı. 'I've got a lot going on' kendi sıkıntısını öne çıkarır.
PARALLEL BASE · Q138