Q0319
Paragraf (Reading)Diyalog ve Durum Tamamlama (Dialogue & Situation Completion)Zor
You ordered a blender from an online retailer. When it arrives, you notice it doesn't turn on at all. So you contact their customer service and politely ask for a replacement:
AIf I don't get a replacement immediately, you'll be hearing from my lawyer!
BMy blender isn't working. I think you should send me my money back immediately.
CThe blender I just received doesn't seem to work at all. Could I possibly get a replacement?Doğru cevap
DIt's unfortunate that the blender I bought is faulty. Still, I'm sure you did your best.
EI'd like to speak to a manager right away. It's about the blender I recently ordered.
Neden?
Soruda hem nezaket hem de değişim talebi istenir; doğru seçenek sorunu yumuşak bir dille ('doesn't seem to work') bildirir ve değişimi rica olarak sunar. 'You'll be hearing from my lawyer' tehdit içerir. 'Send me my money back' iade ister, değişim değil; 'speak to a manager' ise talebi hiç belirtmez.
PARALLEL BASE · Q457